Posts tagged: Apps


We posted a while back about Boston’s use of Citizens Connect iPhone app, but CNN picked up a story today as front page online, and Boston is just one of numerous cities using the technology. In New York, San Francisco, Washington, and who knows where else, citizens can contact city hall about non-urgent matters of public works upkeep.

This is more than just an inventive way of applying technology to routine tasks. This puts governance in the hands of the people. Instead of shaking our heads with downcast eyes as we pass newly painted graffiti, we now have the power to alert the correct department and reclaim the upkeep of our cities.

Local governments have posted sets of data for the use of developers, because, as CNN’s article says, “tech communities are better able to make government data useful than the governments themselves, said Peter Corbett, CEO for iStrategyLabs and organizer of a contest called “Apps for Democracy” in Washington.”

Citizens Connect in Boston

citizens-connectThe City of Boston has announced a seriously intuitive operational use of social media through an iPhone app that allows the residents and visitors to alert the public works department of annoyances like graffiti, potholes, streetlights out, and such.

It’s simple – snap a picture of a pothole or graffiti, and on your GPS-enabled iPhone will alert the correct department to conduct the repairs – all the way down to the guy on duty. That’s operational effectiveness. NPR’s coverage will give you all the details of it, and it’s really cool.

How about you? Have any really intuitive ways to use social media for operational effectiveness?

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